Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags.

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Several types of goods are exempt from being returned. All sale items are also non refundable/exchangeable - orders are final. 

Additional non-returnable items:
* Gift cards
* Downloadable electronic products
* Personalized items

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How do I return an item?

To complete your return, we require a receipt or proof of purchase. Please email us at info@evasophie.com before sending any returns to see if you are eligible for a return/refund. Customers are responsible for any return costs. Please note that it is always necessary to have received the order prior to requesting a refund. Therefore, use a trackable and insured shipping method. We are not responsible for any returns that are lost or stolen while in transit, and if you do not have tracking or insurance you are liable and will not qualify for the refund. The original shipping costs are not refundable, if you received FREE shipping, the actual shipping cost will be deducted from your refund.

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All items must be shipped to the following address:

 

byevasophie / Mamili the label

Tienhoven 28

4697GR Sint-Annaland

The Netherlands

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We will notify you once your return is processed.